SHIPPING AND RETURNS

Yes, we ship to all EU countries, USA and Canada

We ship from Sweden with TNT or postal service.

- EU shipping is normaly 4-5 working days

- Over sea shipping  6-8 working days

We offer free shipping world wide on orders above 50EUR/50USD/500SEK

Sometimes the courier marks packages as delivered before it makes it to your doorstep, please allow an additional one to two business days for delivery. If you still have not received it, then please email us at customercare@emitemakeup.com

Unfortunately we are not able to make any changes or adjustments to orders after they are placed. However, we will gladly refund or exchange your product within 14 days from the date of purchase. Once your package is received, please contact us at customercare@emitemakeup.com to initiate a return and a refund.  

Call our customer service team at +46-8-5000 2920. or email us at customercare@emitemakeup.com as soon as possible with your order number and updated address information. In the case your order hasn’t already shipped, we will update your order details for you.

Email our customer service team at customercare@emitemakeup.com with pictures of the damaged product or a description of the items missing from your order. We’ll work with you to ship you a replacement of the damaged product or the missing item(s) right away.

You have always the right to return a product within 14days from a purchase. Please note for hygienic reasons we do not except products that are damaged or have a broken seal/outer packaging. Regretfully, we are unable to refund shipping fees.

- Let us know - Email our customer service team at customercare@emitemakeup.com
- Pack It Up - Make sure your items are securely packed and send it to our warehouse: EMITE COSMETICS: Cementvagen 16, 136 50 JORDBRO, SWEDEN.
- Once we receive your item we will process your request. For refunds, please allow 7 to 10 business days to appear on your credit card statement.